Customer Service FAQ

What to expect when you're ordering from us:

- Low prices + bulk discounts.
- We have a zero tolerance policy on SPAM
- SSL security with SSL certificate for online ordering
- Genuine products
- Strictly confidential
All prices are in USD (US Dollars)

How long does it take for me to receive my order:

All online orders are normally processed and dispatched within 24-48 hours of being received.
(View the shipping table below)

Discounted Freight Costs Chart
All prices are in USD  Weight (Kg) USD

0.000 to 0.500 $7.00

0.501 to 1.000 $12.00

1.001 to 1.500 $17.50

1.501 to 2.000 $22.50

2.001 to 2.500 $30.00

2.501 to 3.000 $36.50

3.001 to 3.500 $41.00

3.501 to 4.000 $45.00

4.001 to 4.500 $47.00

4.501 to 5.000 $52.50

5.001 to 5.500 $57.00 --- range 36 items and above. Big Savings!

5.501 to 6.000 $60.50

6.001 to 6.500 $64.00

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

There may be a slight variation in price depending on the currency exchange rates at the time your credit card charge is processed. However any variation will be minimal.
Prices are subject to change according to international currency rates and price changes by distribution channels without further notice.

Disclaimer